Dealing With Difficult People
There's no failsafe way to deal with difficult behaviour, but this video offers a four-stage approach that can be used in many different situations. It's also a versatile resource to help people explore their own views and techniques relating to this tricky subject. The video shows how I deal with three different kinds of difficult people. None of the participants (including me) work from scripts. This makes the communication real and 'rough' around the edges - and it makes for compelling viewing.
The trainer's guide provides ready-made activities to help structure a discussion. Involve your participants in practical roleplays. Learning includes: how to confront rather than appease difficult people; how to develop my four stage approach ('analyse, assess, assert, assent') and how to understand and deploy some basic counselling techniques.
Available from Fenman Training, Clive House, The Business Park Ely, Cambridgeshire CB7 4EH 9 (Tel - 01353 665533; Fax - 01353 663644) - or www.fenman.co.uk
Back